Support Center

Last updated: March 2026

We're here to help you get the most out of Mosyr HRMS. Our support team is available to assist with technical issues, account questions, and platform guidance.

Support Tiers

We offer different levels of support to meet your needs:

• Basic Support: Email support during business hours, access to help documentation, response within 24 business hours
• Priority Support: Priority email support, extended hours coverage, response within 8 business hours, dedicated account contact
• Enterprise Support: 24/7 support availability, dedicated support engineer, response within 1 hour for critical issues, quarterly business reviews

Frequently Asked Questions

How do I reset my password?

Click the "Forgot Password" link on the login page, enter your email address, and follow the instructions sent to your inbox. If you don't receive the email within a few minutes, check your spam folder or contact your HR administrator.

How do I add a new employee?

Navigate to Employees from the sidebar menu, click "Add Employee", and fill in the required information. You'll need at minimum: the employee's full name, ID number, email, and department. The system will automatically generate an employee number.

How do I run payroll?

Go to Payroll from the sidebar, select the payroll period, review the automatically calculated salaries and deductions, make any adjustments needed, and then approve the payroll. You can export the WPS file once the payroll is approved.

Can I import employees from a spreadsheet?

Yes. Go to Employees > Import, download the template file, fill in your employee data, and upload the completed file. The system will validate the data and show any errors before importing.

How do I contact support for urgent issues?

For critical issues affecting your ability to use the platform, email [email protected] with "URGENT" in the subject line. Enterprise plan customers have access to 24/7 phone support.